Privacy Policy

1. Introduction

This Privacy Policy describes how Pearl Pharmacy and its affiliates (collectively “Pearl Pharmacy, we, our, us”) collect, use, share, protect, or otherwise process your personal data and health information through our official website https://pearlpharmacy.in/ (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. We do not offer any products or services outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, uploading prescriptions, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and applicable laws of India, including data protection regulations. If you do not agree, please do not access or use our Platform.

2. Collection of Information

We collect your personal and health information when you use our Platform, upload doctor prescriptions, place order estimates, or interact with us. This includes:

• Personal Identity Data: Name, date of birth, delivery address, phone number, and email ID.
• Medical & Health Data: Doctor prescriptions, medicine history, and notes uploaded via our prescription portal.
• Payment Information: Bank account or payment card details collected via secure third-party payment gateways (we do not store raw card PINs or passwords).
• Usage & Behavioral Data: Tracking browsing behavior, preferred categories, and transaction history on our Platform.

3. Usage of Information

We process your personal data for legitimate business purposes, including:

• Verifying doctor prescriptions by certified pharmacists before order fulfillment.
• Processing orders, generating estimates, and managing delivery logistics.
• Enhancing user experience, customer support, and dispute resolution.
• Sending order status alerts, promotional updates, and healthcare notifications.
• Detecting and preventing fraud, illegal activities, and unauthorized access.

4. Sharing of Information

We may share your data with licensed logistics partners, third-party payment providers, and verified pharmacy affiliates solely to fulfill your medical orders. We may also disclose data to government or law enforcement agencies if required under Indian law or subpoenas.

5. Security Precautions

We adopt strict security practices and industry-standard encryption protocols (SSL/TLS) to safeguard your data and uploaded prescriptions. While we operate secure servers, transmission over the internet carries inherent risks beyond human control, and users accept the security implications of transmitting data online.

6. Data Deletion & Retention

You may request account and prescription data deletion by writing to our team. Please note that data retention may be extended under applicable statutory pharmaceutical compliance laws or to resolve pending disputes/claims.