Introduction

This Privacy Policy describes how and its affiliates (collectively “Pearl Pharmacy, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website website https://pearlpharmacy.in/ (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

• Personal data/information provided during signup/registering or using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.

• Sensitive personal data may be collected with your consent, such as your bank account or credit/debit card or other payment instrument information, or biometric information (e.g., facial features, physiological information) in accordance with applicable law(s).

• You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

• We may track your behavior, preferences, and other information you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis.

• We also collect information related to your transactions on the Platform and third-party business partner platforms.

• When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies.

• If you receive an email or call from someone claiming to seek personal data such as debit/credit card PIN, net-banking, or mobile banking password, never provide such information. If already disclosed, report it immediately to an appropriate law enforcement agency.

Usage of Information

We use personal data to:

• Provide the services you request.

• Assist sellers and business partners in handling and fulfilling orders.

• Enhance customer experience.

• Resolve disputes and troubleshoot problems.

• Inform you about online and offline offers, products, services, and updates.

• Customize your experience.

• Detect and protect against fraud, errors, and criminal activity.

• Enforce our terms and conditions.

• Conduct marketing research, analysis, and surveys.

• As otherwise described at the time of collection.

Your access to certain products/services may be affected if permission is not provided to us.

Sharing of Information

We may share your personal data:

• Internally within our group entities, other corporate entities, and affiliates to provide access to services and products offered by them. These entities may market to you unless you opt-out.

• With third parties such as sellers, business partners, logistics partners, prepaid payment instrument issuers, third-party reward programs, and payment providers.

• To comply with legal obligations, enforce our user agreement, facilitate marketing and advertising activities, and prevent fraudulent or illegal activities.

• With government agencies or authorized law enforcement agencies if required by law or in good faith belief that such disclosure is necessary to respond to subpoenas, court orders, or other legal processes.

• To law enforcement offices, third-party rights owners, or others if necessary to enforce our Terms of Use or Privacy Policy, respond to claims of rights violations, or protect users’ rights, property, or safety.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse.

• Once your information is in our possession, we adhere to security guidelines to protect it against unauthorized access.

• We offer the use of a secure server whenever you access your account information.

• However, transmission of information over the internet is not completely secure due to factors beyond our control. Users accept the security implications of data transmission over the web, which cannot always be guaranteed as completely secure.

• Users are responsible for ensuring the protection of login and password records for their accounts.

Data Deletion and Retention

• You can delete your account by visiting your profile and settings on our Platform, which will result in the loss of all information related to your account.

• You may also request account deletion by contacting us at the provided contact information.

• In case of pending grievances, claims, pending shipments, or any other services, we may refuse or delay account deletion.

• Once deleted, access to the account is lost.

• We retain personal data for as long as required for its intended purpose or as required under applicable law.

• We may retain data to prevent fraud, future abuse, or for legitimate purposes in anonymized form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

• By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.

• If you provide personal data relating to others, you confirm that you have the authority to do so and permit us to use it as per this Privacy Policy.

• By providing personal data on the Platform or any partner platforms, you consent to be contacted via SMS, instant messaging apps, call, and/or email by our corporate entities, affiliates, lending partners, technology partners, marketing channels, and business partners.

• You can withdraw your consent by writing to the Grievance Officer at the contact information provided below with the subject “Withdrawal of consent for processing personal data.”

• Withdrawal of consent is not retrospective and will be in accordance with the Terms of Use, Privacy Policy, and applicable laws.

• If consent is withdrawn, we reserve the right to restrict or deny services that require such information.

Changes to This Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes in our information practices.

We may alert/notify you about significant changes in the Privacy Policy in a manner required under applicable laws.